English
Support
You are here: Home » Support

Technical Support

Shenzhen Kerns Technology Co., Ltd. provides comprehensive technical support to ensure customers receive the best solutions at every stage.
icon3
Professional Consultation
From initial planning to product selection, our technical team offers complete consultation services to help clients choose the most suitable products. 
 
icon1
Customized Solutions
We design and optimize fiber optic components based on specific client requirements to ensure optimal performance.
 
 
icon2
After-Sales Support
Ongoing technical support and maintenance services ensure long-term stability and performance of the equipment.
 
 

FAQ

  • Q How do you maintain quality?

    A
    We ensure product quality through the following methods:
    Strict Raw Material Selection: Only select high-quality raw material suppliers.
    Advanced Production Equipment: Use modern, precise production equipment and technology.
    Quality Control System: Establish a comprehensive quality control system, with strict quality inspections at each stage from raw material intake to product dispatch.
    Professional Team: Employ experienced engineers and technicians responsible for production and quality management.
    Continuous Improvement: Continuously collect customer feedback to improve product design and manufacturing processes, enhancing product performance and reliability.

  • Q How do I know if this product is exactly what I need?

    A
    Before purchasing, you can determine if the product meets your needs through the following ways:
    Product Manual: Carefully read the product manual and technical specifications.
    Technical Support Consultation: Contact our technical support team with your specific application requirements, and we will recommend suitable products for you.
    Sample Testing: For bulk purchases, we can provide samples for you to test and evaluate.
    Customer Reviews: Check other customers' reviews and feedback.

  • Q What is the packaging?

    A Our products are packaged with professional shockproof and protective materials to ensure they are not damaged during transportation. Typically, the packaging includes anti-static bags, foam padding, and sturdy cardboard boxes for multiple layers of protection. For special products, we can also provide customized packaging according to customer requirements.

  • Q What is the warranty?

    A Our products typically come with a one-year warranty. During the warranty period, if the product fails due to manufacturing defects or material issues, we will provide repair or replacement services free of charge. The warranty does not cover damage caused by misuse, mishandling, or failure to follow the operating instructions.
Shenzhen Kerns Technology Co., Ltd. specializes in fiber optic components such as fiber couplers, beam combiners, and optical circulators, serving industries like telecommunications, data centers, and medical devices. We offer customized solutions tailored to specific needs and provide professional laser equipment repair services, including remote troubleshooting and factory repairs. Kerns is dedicated to delivering high-quality products and reliable support to ensure optimal system performance.

Product Category

​Copyright © 2024 Shenzhen Kerns Technology Co., Ltd. All rights reserved. | Sitemap | Privacy Policy